Our Client Resolution Commitment & Process

Community Futures Shuswap is committed to providing exceptional customer care. In the event you as a client believe that the service or treatment you have received is less than acceptable, you have the right to make a formal complaint.

Any client wishing to make a formal complaint concerning service or treatment needs to follow this process:

Submit complaint in writing to the Executive Director, or, if the complaint is concerning the Executive Director, to the Chairperson of the Board.

Within one week of receipt of the complaint, the Executive Director or the Chairperson of the Board will address the received complaint, and initiate a resolution process if required.

If a complaint cannot be resolved in a timely manner by the Executive Director, then he or she will report the situation to the Board, who will consider further actions required.

The Board of Directors meets on a monthly basis, it is therefore expected that should a complaint require the full attention of the Board of Directors, that a response from the Board of Directors will be forthcoming within 6 weeks of receipt of the complaint.

Please note that the Board of Directors does not receive complaints verbally, any and all complaints or service concerns must be submitted in writing.

The Board of Directors respectfully requests that complaints must be submitted in writing to the attention of the Executive Director or Chair of the Board of Directors.

Please review our commitment and process statement and send your written concern to:

Community Futures Shuswap
Box 1930
101-160 Harbourfront Drive NE
Salmon Arm BC V1E 4P9


Fax: 250.803.0157
Email: 
info@futureshuswap.com

I'm a paragraph. Click here to add your own text and edit me. I’m a great place for you to tell a story and let your users know a little more about you.

101 - 160 Harbourfront Drive NE
Salmon Arm, BC  V1E 4P9

 

Phone  250 803 0156
Toll Free  1 877 803 0156
Fax  250 803 0157

  • Facebook - White Circle

ABOUT US

 

Community Futures is an independant organization, locally run and guided by a volunteer Board of Directors, elected from within the Shuswap region.

 

Our team respects your uniqueness and offers personalized services and offerings, making us different from other lenders.

Our team takes your privacy seriously. Please see our privacy policy here.

NETWORK LINKS

© 2017 by Community Futures Shuswap.